Having Trouble?

The Higher Technology would like nothing better than have your Internet connection be perfect. We know that you would rather be surfing the Net than talking with Technical Support, so we have written this following section with some quick-start help pages, and configurations to help you get back to what you want to do, Surf! We also know that these pages may not answer ALL of your questions so we have listed some of the best techinical sites on the Net that should help answer all kinds of questions.

If the questions you have you can not find an answer for, just send us an email to support@tht.net, use the Feedback Form, or call us directly at (416)410-3214. In additon, we have added a toll-free number to better serve you. Contact us at 1-877-881-0689.

Please Note: When you do contact us please include your user name, your real name, and phone number so we can get back to you.

ADSL Frequently Asked Questons and Support

Quick Index

Getting Started | FAQ's | Account Information | General Configuration | Windows 95/98

Getting Started

Microsoft's Step-by-Step Guide to the Internet
Understanding Networks
The World Wide Web
Getting Connected
Modems
E-Mail
FTP
Telnet
IRC
Glossary

FAQ's (Frequently Asked Questions)

I am getting a server not found error when I try and get my e-mail
My email client is telling me that my password is invalid.
What do I do? Sometimes while I am trying to read my e-mail or a web-page I get disconnected for no reason
Why is the 'net so slow?
Why did my computer suddenly stop connecting to properly?

Account Information

Choosing a Good Password For Your Account
How do I check my monthly usage?
How do I cancel my account?
What does 'unlimited' mean? Is it truly unlimited?

General Configuration

General Configuration Settings
Placing Your Personal Web Page

Windows 95/98

Windows 95/98 Logon Error #1
Windows 95/98 Logon Error #2
Windows 95/98 Logon Error #3
Why does Windows 95/98 take so long to logon?