Network Status
Last Updated: Friday, 11-Feb-2000 18:05:42 EST

Notes:
News server upgrades have been completed. Thank you for your patience during our growing pains.

Notes:
The news server will be temporarily out of service tomorrow (December 7, 1999) from 20:00hr to 21:00hrs for system upgrades. We appologize for the inconvience.

Notes:
On Thursday, December 2nd, at approximately 09:30 A.M., a core router in Toronto experienced a hardware failure as a result of a faulty route switch processor card. UUNet's network technicians replaced and configured the defective module at approximately 10:30 A.M. Routing stabilized at 10:40 A.M. UUNET is in the process of replacing the core routers in Toronto and completing our fully redundant routing infrastructure. The new routers are already in place and passing traffic, but not fully implemented pending delivery of OC-12 circuits and other key telco deliverables. The full implementation of AS 701 backbone in Toronto, Montreal and Vancouver will eliminate this transitional setup. Work is scheduled to be completed by the end of December. In the interim, configuration issues are being scrutinized to ensure proper rerouting in the event of single network failures. In addition, backup RSP cards will be installed into all existing core and gateway routers across Canada, to further improve redundancy and minimize downtime.

Notes:
System upgrades have been completed.

Extended Notes:
All systems are currently up and running. If you experience any problems please contact our technical support or write email to us @support.

Notes:
Tonite at approximately 22:00:00 EST the secondary name and mail servers will be upgraded. These systems are also responsible for VPOP services.

Extended Notes:
Mail service for some customers may be interrupted for a brief period of time (15-20 minutes).

Notes:
Last night our system was upgraded.

Extended Notes:
All systems are currently up and running. If you experience any problems please contact our technical support.

Notes:
Due to problems yesterday, there is a routing issue with our 416-369-1535 modem pool, we hope to have this corrected very shortly, please use 416-369-1522 to connect in the interm.

Extended Notes:
We have been able to restore normal service to this dialup pool, if you notice any further problems with these lines, please don't hesitate to call us.

Notes:
At approximately 02:00:00 EST a Denial of Service attack come into our network, directed at one of our customers. This was not enough to down our network. However, it was enough to make surfing quite slow and nearly unbearable at times. With help from UUNet Canada, we were able to stop the incoming packets and get network traffic flowing at a decent rate once again.

Unfortunately, in the interm of this attack, an equipment failure in our border router occoured and required rebuilding, this caused intermitant downtimes while the system was reloaded repeatedly, and eventually there was a full 20-30 minute period with no connectivity due to the fact we were unable to bring the failed equipment back online. A replacement border router arrived very quickly and allowed us to get running again.

Extended Notes:
There are possibilities that there are still some routes that may or may not be affected by this new router being in place, we have attempted to reconstruct as best we could the entire routig tables. If you're having problems reaching a destination, please send us a detailed message, including time of trouble, number you're connected to if you're a dialup customer, Company name if you're a Dedicated Line customer.

Notes:
This morning at approximately 12:30 our Primary Nameserver failed and eventually crashed. Our Secondary Nameserver was able to facilitate most of our customers to allow them to continue with their daily routines on the Internet, unfortunately some customers have manually excluded the Secondary (Where appliciable) or do not have access to such settings at this time. We will be upgrading the primary nameservice machine sometime later today, a bulletin will be posted as there will be approximately a 4 minute gap in quite a number of services.

Extended Notes:
The new nameserver is up and running, and seems to be fairly stable, there have been no reported problems with it for nearly 72 hours, once it reaches a point where we are sure it is stable, this ticket will be closed out.

Notes:
1999/02/11 -- Montreal, Quebec 02:30 - 03:30

UUNET will be resetting our core router in Montreal. This is emergency maintenance to fall back to an earlier code version of the router operating software. All connections in Quebec and the Maritimes will be affected. We anticipate an outage not to exceed ten minutes during this maintenace.

UUNET [Canada] Customer Service

Extended Notes:
We have been assured that this will not affect our immediate services, but anyone attempting to reach a site/person behind the affected Network in Quebec and the Maritimes will be unable to do so during these times.

Notes:
The problematic modems that plagued our Parrysound location, have been replaced with brand new USRobotics 33,600 Sportster modems. This should make connecting a lot easier, and at times, actually possible. Connection speeds should increase with the upgrade as well as download speeds. Please contact us if you experience any problems connecting with these modems.

Notes:
A terminal adapter on our 416-369-0105 hunt group for Dedicated ISDN was failing to initialize several of the BRI interfaces and not allowing the full capacity of connections, this problem has been resolved.

Notes:
A cooling unit seems to have failed in one of our mass storage devices, leaving the News Server unable to map its entire drive structure. Repairs are under way to make the proper drive maps and get News Services running 100% again.

Notes:
Problematic modems plague our Parrysound location, causing random disconnection and extremely difficult connections at times. We have put in an order to replace all analog modems in that location with USRobitics 33,600 Sportsters and will have them in place as soon as they arrive at our Vendor. Please be patient if you are affected by this service outage.