General downtime tonight - Justin V @ 15:41 PST
Wednesday, December 15, 2004
News Server (news.tht.net)
- Greg Prosser @ 18:14 PST
Our news server, news.tht.net, has suffered a catastrophic hardware failure. We are currently working to restore news access to THT customers, but don't yet have an ETA for its return to service.
Users are reminded that newsgroup access is an additional benefit provided to them for free, and while it is extremely beneficial and valuable, it is not considered an essential service.
Saturday, September 11, 2004
News Server
- darrenm @ 12:54 PST
During the past week we have been working on our news server. Users will not be able to get any new news until we have finished our work. We do not have an ETA yet.
Friday, September 10, 2004
DSL Slow Speeds (Sept 4-6 2004)
- darrenm @ 17:44 PST
Over the course of the weekend, one of our network interface cards in one of our DSL routers (dsl3-tor) started experiencing intermittent problems. Unfortunately, it only caused excessive latency and only minor packet loss, which did not get immediately detected on our network monitoring system. This was resolved on Monday, as the interface card was replaced at around 12pm.
If you are still experiencing problems, please contact technical support at (416) 410-4239.
Tuesday, March 09, 2004
DSL Outage (2004/03/09)
- Greg Prosser @ 22:11 PST
At shortly after 6am this morning, one of our FastEthernet links to BellNexxia's DSL network failed, rendering DSL users in some serving areas out of service. After internal investigation, a trouble ticket was opened on the outage, and Bell was asked to investigate the issue. After investigation by Bell, a technician was dispatched to be on-site shortly after 9am to perform on-site inspection of the equipment. Ironically, shortly before the Bell technician arrived on site, the circuit returned to service, and continued to be fine for an hour before failing once again.
At approximately 11:30, the trouble was traced to a defective Fiber to Ethernet media converter on our link, the media converter was replaced, and all service returned to normal by 12pm.
During the times this circuit was out of service, DSL customers in the Toronto area (and several other outlying areas, but not all) would have received PPPoE timeout error messages, or messages that the login server was not responding.
All customers should have been able to reconnect correctly after 12pm, and all systems are currently functioning correctly.
