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I
am getting a server not found error when I try and get my e-mail
Resolution:
When you are setting up e-mail it is imperative that you tell
your e-mail client where to find your mail. Therefore, the servers
are for e-mail as follows. The SMTP or send mail transfer protocol
is mail.tht.net and the pop3 or the incoming mail server
is also mail.tht.net.
My
email client is telling me that my password is invalid. What do
I do?
Resolution:
On our server, small letters and capital letters are different
as far as the server is concerned - meaning that 'john' and 'JOHN'
are two different people. If your mail client is refusing your
password, or it's failing on the login, make sure that your username
and password are typed exactly as they were given to you - including
any special characters and upper and lowercase letters.
Sometimes
while I am trying to read my e-mail or a web-page I get disconnected
for no reason
Resolution:
The server on our end is set to disconnect after 11 minutes when
connection is idle. In other words, if you are not transferring
data one way or the other for 11 minutes the server will disconnect
you.
Why
is the 'net so slow?
Resolution:
The speed of data transfer depends not only on the computer that
you have dialed into (ours) but also on the speed of any computer
that you are receiving data from (such as websites). If the computer
on that end is slow, or heavily loaded, then data transfer to
your home PC will be slowed down accordingly. If you find that
a site is extremely slow, try again at a less busy time or find
an alternate site. Busy times on the 'Net are usually between
6 pm and midnight or 1 am in North America.
Why
did my computer suddenly stop connecting to properly?
Resolution:
If you have been able to connect before, and suddenly find that
you can't, the first thing that you should try is resetting your
modem. If your modem is external, you can simply turn it off and
on again. If your modem is internal, you have to shut your computer
down and turn the whole thing off to reset your modem completely.
This should be the first thing that you try if your computer cannot
connect - often the problem lies in your modem simply not resetting
itself properly. If this does not resolve the problem, please
contact Technical Support.
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